What this agreement is
These terms are between you — the business signing up — and VizoChat. By creating an account you accept them. If you are agreeing on behalf of a company, you are confirming that you are allowed to.
If you do not accept them, do not use the service.
What we provide
VizoChat gives your business a chat box for your website and a chat link of
your own (vizochat.com/yourname). An AI answers your customers from the
knowledge you give it, and hands the conversation to one of your people
when it should.
We will try to keep it running at all times. We do not promise it will never stop — no honest service does — and we do not promise the AI will always be right.
What the AI will and will not do
- The AI answers from your own knowledge base. When it has no grounded answer it says so and offers a human, rather than guessing.
- It will not invent a price, a promise, a refund, or a legal or medical assurance.
- It never hides that it is an AI.
You are responsible for what you teach it. If you enter a wrong price, the AI will quote that wrong price to your customers, and that is between you and them. You can correct or remove anything you have taught it at any time.
Your side of it
You agree not to use VizoChat to:
- send messages people did not ask for (spam), or anything unlawful;
- impersonate someone else, or claim a mobile number that is not yours;
- collect passwords, card numbers or other secrets through the chat;
- attack, overload, probe or reverse-engineer the service;
- resell the service as if it were your own without a written agreement.
You are responsible for your staff accounts. Give them the smallest role that lets them do their job, and remove people who leave.
Your customers' data
Conversations with your customers are yours, not ours. We hold them for you, and we act on your instructions about them. We do not sell them and we do not use them to train a general AI model. What we hold is set out in the Privacy Policy.
You are the one your customers' data laws apply to. Tell your customers that a chat service is in use, and do not use it to collect things you have no right to collect.
Plans, payment and limits
- Each plan has a monthly allowance of AI replies and a number of staff seats. When you reach the allowance the AI stops replying and conversations go to a human instead — your chat does not go dark.
- Prices are shown on the site. If a price changes, existing customers are told before it applies to them.
- Refunds and cancellation are covered on the Refund Policy page.
Suspension
We may suspend an account that is being used for spam, fraud, or anything unlawful, or that is harming the service for other businesses. Where we reasonably can, we will tell you first and give you a chance to fix it.
You may close your account at any time.
When something goes wrong
We provide the service as it is. To the extent the law allows, we are not liable for lost profit, lost business, or damage caused by a wrong AI answer, and our total liability is limited to what you paid us in the three months before the problem.
Nothing here removes a right the law gives you and does not let us take away.
Changes
We may change these terms. If a change matters, we will tell you inside the business panel before it takes effect, and the date at the top of this page will change.
Law
These terms are read under the law of the country named at the bottom of this page, and its courts are the ones that decide any dispute.