The AI only knows what you tell it
VizoChat does not guess. If a customer asks something you have not taught it, it says so honestly and offers to call a person — it will never invent a price or make a promise on your behalf.
So the more you teach it, the more it can handle without you.
Three ways to teach it
1. Questions and answers
AI training → Teach a question and answer.
Write the question the way a customer would ask it, and the answer the way you would say it.
Q: How long does delivery take? A: Delivery happens in the chat within 30 minutes of payment.
Start with the five questions you answer most often. That alone usually covers most of a day's messages.
2. Products and prices
AI training → Add a product or service.
When someone asks about a price, the AI shows a card built from this — never a number it made up.
The other names box matters more than it looks. Customers search the way
they speak: type netflix|nflx|netflex and all three will find it.
3. Let it read your website
AI training → Teach from your website.
Give your site address and the AI reads your pages itself. It answers with a link back to the page it learned from, so you can always check where an answer came from.
You can make it forget everything it read at any time — Forget the pages read from my website — and read again after you update your site.
Correcting a mistake
Every answer and product has an edit and a remove button. If a price changes, change it here and the AI quotes the new one immediately.
Who is allowed to teach
- Owner and managers can add, change and remove.
- Agents can write a suggestion, which appears as Suggested until an owner or manager switches it on.
That is deliberate: what the AI says is your business's word to every customer it will ever talk to, so one person leaving should not be able to change your refund policy on the way out.
Testing before customers see it
AI training → Try it out. Ask it exactly what a customer would. Nothing you type there reaches a real conversation.
If the answer is wrong, that is the moment to fix it — not after a customer has read it.