The chat bubble does not appear
Check the line is really on the page. Open your website, press Ctrl+U
(or Cmd+U) to view the source, and search for widget.js. If it is not
there, the code was not saved — some website builders need a separate
"Publish" after saving.
Check the id. The data-id must be exactly your chat-link address, all
lowercase, no spaces:
<script src="https://vizochat.com/widget.js" data-id="yourname"></script>
Check your account is active. Sign in to your panel. If your account is suspended, the chat will not load.
Clear the page cache. If you use a caching plugin or a CDN, clear it — your visitors may still be getting the old page without the line.
Messages are not arriving in the panel
- Refresh the panel once. It reconnects on its own, but a refresh is instant.
- Check you are looking at the right filter. All shows live conversations; a finished one is under Finished.
- Send a test message from a private/incognito window. Your own browser may be re-using an old conversation.
The AI answers "I don't know"
That is the AI being honest rather than guessing — it is working as designed. It means that question is not in your knowledge yet.
Go to AI training → Unanswered questions. Every question it could not answer is waiting there, and each one can become an answer in a single step.
The AI gave a wrong price
The AI quotes only what it was given. Go to AI training, find the product, press edit, and correct it. The new price is used immediately.
If the wrong price came from your website, press Forget the pages read from my website, fix your site, and read it again.
A customer says they never got a reply
Open the conversation and look at the tick under the last message:
- one tick — the message reached us;
- a warning mark — it did not send, and the customer's connection dropped.
If the conversation shows Waiting, it is waiting for one of your people — nobody has joined it yet.
Still stuck
Write to us from Support → Open a ticket inside your panel, or see the Contact page. Include your chat-link address so we can find your account straight away.