The short version
Try before you pay — on the free plan, for as long as you like. VizoChat has a free plan that does not expire. It is the real product, with a set amount of each paid feature every day, so you can see exactly what you would be buying before you buy it. Nothing is charged until you choose a paid plan.
The free plan
- It does not expire, and it needs no card.
- It includes a daily allowance of the paid features — handovers to a person, AI answers, website readings and data downloads.
- When an allowance runs out for the day, the chat keeps working; only that one convenience waits until tomorrow.
- Your exact allowances are shown on the pricing page and inside your own panel.
We do not offer a time-limited trial of the paid plans. A trial that ends leaves you with a product that has stopped; a free plan leaves you with one that still works.
Monthly payments
Once a month has started and the service has been used, that month's fee is not refunded. You are paying for a month of availability, and that month was available to you.
You can cancel at any time. Cancelling stops the next payment; the month you have already paid for runs to its end, and your chat keeps working until then.
When we do refund
Charged twice for the same month. We refund the extra charge in full, without argument. Tell us and we will fix it.
A long outage that was our fault. If VizoChat is unavailable for more than the number of continuous hours stated below because of a fault on our side, we credit that month in proportion to the time lost. Scheduled maintenance that we announced in advance does not count, and neither does an outage caused by your own website, hosting or network.
Charged after you cancelled. Refunded in full.
When we do not refund
- You changed your mind after using the service for the month.
- You did not use the service you paid for.
- Your account was suspended for spam, fraud or anything unlawful.
- The AI gave an answer you did not like. The AI answers from the knowledge you give it, and you can correct or remove any of it at any time — see the Terms.
How to ask
Write to the support address at the bottom of this page from the email address on the account, and include:
- Your business name or chat-link address;
- Which payment you mean (date and amount);
- What happened.
We reply within 3 working days. An approved refund is returned by the same method you paid with, and how long it then takes is up to your bank or wallet provider — usually 5 to 10 working days.
If you close your account
Closing an account does not automatically refund the month in progress. Your conversations and the knowledge you taught the AI stay reachable until the paid period ends, so you have time to save anything you want to keep.